Privacy Policy – Coatnex.com

Effective Date: January 29, 2026

Last Updated: January 29, 2026

Website: coatnex.com
Operated by: Coatnex

1. Introduction

Welcome to coatnex.com (the “Website”), operated by Coatnex, India’s leading Chemical Grouting Company specializing in Modern Grouting 2.0 solutions built on our proprietary RGF Framework.

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, engage with our services, or otherwise interact with us.

By accessing or using coatnex.com, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of the Website.

2. Definitions

Personal Data: Any information relating to an identified or identifiable individual, including name, email address, phone number, company details, IP address, and similar identifiers.
Processing: Any operation performed on Personal Data such as collection, storage, use, disclosure, or deletion.
Data Controller: Coatnex, which determines the purposes and means of processing Personal Data.
Data Processor: Any entity processing Personal Data on behalf of Coatnex.
User: Any person accessing or using the Website.
Services: Chemical grouting solutions, consultation services, testing, design, and related offerings by Coatnex.

3. Information We Collect

We collect information primarily for business-to-business engagement, project evaluation, and service delivery.

3.1 Information You Provide Directly

Name, business email address, phone number
Company name, job title, and business address
Project details, technical requirements, and documentation
Communication preferences and inquiry details
Contractual, billing, and compliance information

3.2 Information Collected Automatically

IP address, browser type, device information
Pages visited, time spent, and navigation paths
Approximate geographic location
Referring sources and usage analytics

3.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance functionality, analyze performance, and improve user experience. Please refer to our Cookie Policy for details.

4. How We Use Your Information

Responding to inquiries and providing services
Preparing proposals, contracts, and documentation
Managing projects, billing, and client relationships
Improving our Website and service offerings
Marketing and business communications (B2B)
Legal, regulatory, and compliance purposes

5. Legal Basis for Processing

We process Personal Data in accordance with the Digital Personal Data Protection Act, 2023, based on contractual necessity, legitimate interests, consent, legal obligations, or vital interests as applicable.

6. Data Sharing and Disclosure

We do not sell Personal Data. We may share information with trusted service providers, project partners, regulators, or authorities where necessary for service delivery or legal compliance.

7. Data Retention

Personal Data is retained only as long as necessary to fulfill business, legal, and regulatory purposes and is securely deleted or anonymized thereafter.

8. Data Security

We implement appropriate technical and organizational measures including encryption, access controls, monitoring, and incident response procedures to protect Personal Data.

9. Your Rights

Right to access and obtain a copy of your Personal Data
Right to correct inaccurate or incomplete data
Right to request deletion or restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent

10. Cookies Policy

We use cookies to ensure proper Website functionality, analyze usage, and support marketing activities. Detailed information is available in our Cookie Policy.

11. Proprietary Research and Intellectual Property

All R&D, methodologies, formulations, and proprietary frameworks including the RGF Framework and Modern Grouting 2.0 are the exclusive intellectual property of Coatnex.

12. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for their privacy practices or content.

13. Children’s Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children.

14. International Data Transfers

Your information may be processed in India or other jurisdictions where our service providers operate, subject to appropriate safeguards.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of the Website constitutes acceptance of the updated policy.

16. Contact and Grievance Redressal

Coatnex – Data Protection Contact
Email: privacy@coatnex.com

17. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. Courts located in New Delhi, India shall have exclusive jurisdiction.